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Booking A Guided Trip

Terms and Conditions

 

 

By booking a guided international vacation with Tranquilo Tours, you agree to the following terms and conditions:

 

Booking Contract

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By submitting a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

 

  • You must be 18 years or older to book a trip with Tranquilo Tours.

  • If you are booking on behalf of another person, you confirm that they also agree to these Terms and Conditions.

 

Deposits and Booking Deadlines

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A deposit is required no later than two months prior to the trip’s scheduled start date to secure your place.

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  • We may allow last-minute bookings on a case-by-case basis, depending on availability and logistics. For a guaranteed spot on one of our trips book prior to 60 days. 

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Cancellation Policy

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  • Cancel up to 60 days before departure for a full refund, including your deposit.

  • Cancellations within 60 to 30 days of the trip’s start will result in loss of deposit. Any payments beyond the deposit will be refunded.

  • Cancellation within 30 day of trip start will result in 50% of your full trip fee refunded.

  • If Tranquilo Tours has to unfortunately cancel a trip, you will receive as much notice as possible and have the option of a full refund or rolling the money over towards another trip.

  • In case of illness or injury during the trip, our guides will assist with medical care, arranging flights, and personal support as needed.

 

Changes to Itinerary

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  • We will provide a complete detailed itinerary two weeks before your trip as well as packing tips and other important information.

  • However, Tranquilo Tours reserves the right to make changes due to weather, unexpected opportunities, or other unforeseen circumstances.

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Personal Details

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You are required to provide accurate personal information, including:

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  • Full name, date of birth, nationality, passport number, and other requested details.
    Failure to do so may result in cancellation without refund.

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Authority on Tour

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Our guide has final authority on all matters affecting the safety and well-being of the group.

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  • Failure to follow the guide’s directions may result in immediate expulsion from the tour without refund.

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Videos and Marketing

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By participating in a Tranquilo Tours trip, you consent to allow us to use any photos or videos taken during the trip for marketing purposes (website, social media, etc.).

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Discounts

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Discounts apply only to new bookings. Tranquilo Tours offers various discount and promotions depending on the tour. 

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  • Previously booked trips are not eligible for retroactive discounts

 

Adventurer Trips

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Occasionally, we offer Adventurer Trips at a reduced cost while exploring new destinations and we would love to explore it with you!

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  • These trips are offered at a discounted price and are ideal for flexible travelers open to a vacations with unexpected challenges and learning experiences that may involve not always glamorous experiences. The fun part of these adventures is the unknown. Diving deep into the culture, exploring everyday with an open mind and a very flexible itinerary. 

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Optional Activities

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We’re happy to help you add activities to your itinerary.

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  • These are not included in the trip cost.

  • Tranquilo Tours is happy to help accommodate you but not liable for any third-party services arranged on your behalf.

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Forced Cancellation

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We reserve the right to cancel a trip due to unforeseen events beyond our control (e.g., natural disasters, war, political unrest).

 

  • In such cases, a refund may not be possible, but we will make every effort to assist with alternative arrangements.

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Travel Insurance

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Travel insurance is required. Your policy must cover:

 

  • Death, medical expenses, and emergency repatriation.

  • We also strongly recommend coverage for:

    • Trip cancellation, curtailment, loss of belongings, and luggage.

Passports, Visas, and Vaccinations

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You are responsible for obtaining and maintaining the proper travel documentation:

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  • Valid passport (must be valid at least 6 months after the trip ends)

  • Required visas

  • Required vaccinations
    Failure to comply will result in cancellation without refund.

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Health and Medical Conditions

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By booking, you confirm that you are physically fit and able to travel.

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  • All allergies and medical conditions must be disclosed during booking.

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Complaints

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If something isn’t right during your trip, please notify your guide immediately.

If the issue is not resolved to your satisfaction, please email us at:

📧 tranquilotours142@gmail.com

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Assumption of Risk

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By joining a Tranquilo Tour, you understand that international travel involves inherent risks, including but not limited to: accidents, illness, political instability, and transportation delays.

 

  • You voluntarily accept these risks and agree that Tranquilo Tours is not responsible for circumstances beyond our control.

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Limitation of Liability

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To the maximum extent permitted by law, Tranquilo Tours is not liable for injury, loss, damage, delay, or irregularity arising from acts or omissions of third parties or unforeseen circumstances during the trip

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